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Privacy Policy & Cookies

Privacy statement

Alfanet recognizes the fundamental importance of privacy, security and data protection for customers and partners worldwide. As a global company, we are working to provide protection measures to all our operations and to develop rigorous policies and procedures of secrecy and data.

This Privacy Statement tells you about your privacy practices and options for how to collect information about you, including information that may be collected from your online activity, the use of devices, and the information provided by Alfanet. for the purpose of finding a partner or employment. This Privacy Statement applies to websites, sectors, services, applications and products owned by the company.

Our privacy statement

How we use data

Alfanet collects and uses personal data in the context of managing your relationship with it and to best serve you by personalizing your experience and interaction with the company.

Alfanet may collect personal information from you regarding:

Customer experience: Provide a single customer experience while maintaining accurate communication and registration data, providing comprehensive customer support, offering products, services, and features that may interest you. Also, Alfanet uses your data to provide you with a customized experience, customize your service, and create recommendations based on usage of your services.

Transaction Support: Provide facilities for completing the transactions and orders of our products or services, managing your account, processing payments, arranging dispatches and deliveries, and performing repairs and returns.

Product support and improvement: Improve performance and operation of products, solutions, services and support, including warranty support and timely software updates, and provide alerts to ensure the continued operation of the device or service.

Newsletters: Contact you about our services. Newsletters may include answers to your questions or requests, including service completion issues, warranty issues, and product recall notifications for safety reasons.

Security: Maintain the integrity and security of our websites, products, functions and services and prevent and detect threats of security, fraud or other criminal or malicious activity that may compromise your information. When you interact with us, we will use reasonable means to verify your identity, such as using a password and user ID, before giving you access to your personal data. We may also be taking additional security measures, such as closed-circuit TV cameras, to protect your physical locations.

Business operations: conducting common business functions, in particular finding partners, identifying you, making credit decisions if you request credit, conducting research and statistical analysis of business data, corporate reporting and corporate management, personnel training and quality assurance (which may include tracking or recording calls to our customer support office) and providing information.

Research and innovation: Innovative new products, functions and services using research and development tools and incorporating data analysis activities.

Compliance with legislation: Comply with applicable law, regulations, court rulings, requests from state and law enforcement bodies on issues related to the proper functioning of our services and products, our protection, the protection of our users and customers, and the resolution of any disputes with customers.

What kind of data we collect

Personal data is any information that can be used to identify or from which you can be identified directly or indirectly. We may collect your personal data when you use Alfanet’s Services. or during discussions or correspondence with representatives of Alfanet.

The personal data we collect from you depends on the nature of your interaction with our company or the services of Alfanet which you use, and may include:

A) Information provided directly

Contact data: We may collect personal and/or business contact data, including name, last name, address, phone number, fax number, email address, and other similar contact information.

Payment data: We collect data necessary for processing payments and preventing fraud, such as credit/debit card numbers, social security numbers and other relevant billing information.

Account data: We collect information such as how you purchased or subscribed to Alfanet's services, transaction, billing, or support history, Alfanet's services. and anything else relevant to the account you create.


Site data: We may collect geographic location data when you activate site-based services or when, when writing a product, you choose to provide site-related information.

Security credential data: We collect user IDs, passwords, password hints, and similar security information required for authentication and access to Alfanet accounts.

Demographic data: We may collect or receive from third parties certain demographic data, such as country, gender, age, preference language, general data on your education and work experience, and more general data on the jobs that interest you.

Preferences: We collect information about your preferences and interests to the extent that it relates to our products or services (both when you disclose them to us and when we extract them based on what we know about you) and how you prefer to communicate with you.

Social media data: It's also possible to provide social media functions that enable you to share information with the social networks you belong to and interact with us on various social media sites. Depending on the function, your use of these functions may lead to the collection or disclosure of information concerning you. We recommend that you review your social media sites' privacy policies and settings to ensure you understand what information may be collected, used, and shared by these sites.

Other unique identification information: Other unique information that we may collect from you includes but are not limited to the product line numbers, information that you provide when you interact personally, online, or by phone, or through correspondence with our service centers, support departments or other customer support channels, your customer survey responses, or tenders, or additional information that you provide to facilitate the provision of Alfanet . services. and respond to your requests.

You are not required to share the personal data we ask you, but if you choose not to share the information, in some cases, we will not be able to provide you with our services, nor will we be able to answer any questions you may have effectively.

B) Automatically collected information about your use of our services

Product usage data: We collect product usage data, such as printed pages, the printing function, the media used, the make of ink or toner, the type of file printed (.pdf, .jpg, and so on), the application used for printing (Word, Excel, Adobe Photoshop, and so on), file size, timestamp, and usage, and status of others print consumables. We are not scanning or collecting the content of any file or information that may be viewed through an application.

Device data: We collect information about your computer, printer and/or device as well as your operating system, memory size, region, language, time zone, model number, date of first use of the device, device age, date of manufacture, browser version, computer manufacturer, docking port, warranty status, device unique identifiers, ad identification and additional technical information that differs by product.

Application data: We collect information about Alfanet . applications. such as location, language, software versions, data sharing options, and update details.

Performance Data: Used print events, functions and alerts, such as "Out of ink" warnings, photo card usage, fax, scans, embedded web server, and additional technical information that varies by product.


Website navigation data: We collect information about your visits and activity on Alfanet's websites, applications or websites provided "with the support of" another company on our behalf, and about the content (and any advertisements) that you are viewing and interacting with, the address of the website from which you went, and other elements of your transfer behavior via links (such as pages that you visited view, links you click, or items you added to your cart). Some of this information is collected using our automatic data collection tools, which include cookies, Web beacons, and built-in Web connections.

Anonymous or aggregated data: It is possible to collect anonymous responses to surveys and aggregated information on how to use Alfanet . services. As part of our operations, we may also apply a process to process your data so that you cannot be identified by using this data with the available technology media.

C) Information from third sources

We may also get data from third sources that we believe to be reliable. Such data shall either be made public or made available for commercial purposes. This information may include personal data such as name, postal address, email address, preferences, interests and certain demographic data. For example, when you gain access to our applications via social media connection personal data may be collected (e.g. when connecting to our apps using your Facebook or other social media credentials).

The basics we acquire may depend on the privacy settings defined on your account on each social networking network. In addition, if you purchase Alfanet’s services. from a partner of the company we may get some information about your purchase from that partner. Also, where appropriate, we may receive information from fraud prevention agencies or financial information offices in relation to credit decisions.

We also acquire non-personal data, such as aggregated or anonymous demographics/profile data from third sources, for example, companies specializing in the provision of corporate data, statistical analysis and software.

In the context of ensuring data accuracy and providing leading customer experience through the provision of better personalized services, content, marketing and advertising, we may associate or combine the information we collect from the different sources described above. For example, we might compare geographical information obtained from commercial sources to the IP address that collected the automatic data collection tools to identify the geographical area in which you are located. Another way to associate information with each other is through a unique identifier such as a cookie or account number.

Protection of privacy for children

Alfanet does not knowingly collect information from children, as defined by local law, and its websites or mobile applications do not target children.

How we keep your data secure

In order to prevent unauthorized access or disclosure and to ensure the appropriate use of your information, we shall take reasonable and appropriate physical, technical and administrative measures to protect the information we collect and process. Alfanet keeps the data for as long as necessary or as long as permitted by law and as long as the data continues to have a legitimate business purpose.

When collecting, transmitting or storing sensitive information, such as financial information, we use various additional security technologies and procedures to protect your personal data from unauthorized access, use or disclosure.

How we share the data

We will only share your personal data as follows:

Corporate Transactions: Circumstances may arise where, either for strategic or other business purposes, Alfanet decide to sell, buy, merge or reorganize its companies. In such cases, we may disclose or transmit your personal data to potential or actual buyers or receive personal data from sellers. Our practice in such transactions is to seek the proper protection of your personal data.

Compliance with legislation: We may also share your personal data if we believe, in good faith, that we have an obligation: (i) respond to duly authorized requests for information from police, regulatory, judicial and other public authorities, as well as to meet the obligation to safeguard national security or the enforcement of law; (ii) comply with any law, regulation, call document or judgment; (iii) investigate and assist in preventing threats to security, fraud or other criminal or malicious activity; (iv) impose we protect/protect the rights and assets of Alfanet or its subsidiaries, or (v) to protect the rights or personal security of Alfanet, its employees and third parties who are or use the assets of Alfanet, when permitted and in compliance with the requirements of applicable law.

Notification to third parties: We may also share your personal data with: (i) financial information offices and fraud protection services; (ii) debt recovery offices (for outstanding debts owed to us); (iii) insurance providers or (iv) other third parties, such as network partners, with appropriate notice and consent. If you choose to provide

Disclosure to third parties: We may also disclose your personal data to: (i) financial intelligence and fraud protection agencies, (ii) debt collection agencies (for outstanding debts to us), (iii) insurance providers or (iv) other third parties, such as network partners, with appropriate notice and consent. If you choose to provide personal data to the other companies, such personal data will be handled in accordance with the privacy policies of those companies, which may differ from the policies and practices of Alfanet S.A.

Choice of privacy preferences

You have the option to register as a subscriber to receive newsletters from us about specific services of Alfanet S.A. You can also choose to receive general newsletters from Alfanet S.A. and how they are delivered - e.g. by mail, e-mail, telephone, fax, mobile device or online.

You can perform or change your choices regarding the receipt of either the subscription or general content newsletters at the data collection point or using other methods described in the following sections. These options do not apply to newsletters whose primary purpose is to manage the completion of orders, contracts, support, product safety alerts, driver updates, or other management and transactional notifications, as the primary purpose of these newsletters is not marketing.

Post-subscription newsletters. Once you have requested such newsletters, you can opt out of receiving them by using one of the following methods:

General newsletters: They provide information about products, services and/or support. This may include information about new products or services, special offers, personalized content, targeted advertising or invitations to participate in market research or compliance reviews. After requesting such communications, you may opt out of receiving these general communications by doing one of the following:

Changes to the privacy statement

If we modify the Privacy Statement, we will post the revised statement here, with an updated revision date. In the event of significant changes to the Company Privacy Statement that materially alter our privacy practices, we may also notify you by other means, such as by sending an email or posting a notice on the Company website and/or social media pages, before the changes are implemented. This Privacy Statement was last updated in May 2018.


About Cookies

To ensure the proper functioning of the website, we sometimes place small data files on your computer, so-called "cookies".

The reason the message about cookies is displayed is that it is dictated by EU law for website visitors, based on a number of EU directives concerning the protection of personal data on the Internet.

The law dictates that when a website is based in the EU or directed at residents of EU countries, it must state that it uses cookies on its visitors. It must explain the purpose for which it uses cookies and ask the visitor's permission before setting up cookies on its system.

What are cookies?

Cookies are small text files that are stored on your computer or mobile device when you visit this website and do not take note of any document or file from your computer or mobile device.

In this way, the website remembers your actions and preferences (such as login code, language, font size and other display preferences) for a period of time, so you do not have to enter these preferences each time you visit the website or browse its pages.

Which cookies we use

How to control cookies

You can control and/or delete cookies according to your wishes.

Details can be found here:

You can delete all cookies that are already on your computer, as well as setting most browsers to prevent cookies from being installed.

However, in this case, you may have to adjust certain preferences yourself each time you visit the site, and some services may not work.

In case you wish to enable or disable the use of cookies from your browser settings, depending on your browser, please visit the following websites to find out about the necessary actions to take.

We hope this Privacy Policy has helped you understand how we handle your Personal Data and your rights to control the handling by our Company.

If you have any questions that have not been covered, or comments and concerns you may have about our Privacy Policy please contact our data protection officer who will be happy to assist you:

Our Certifications
Why we Stand out
Microsoft authorized refurbisher
Microsoft surface authorized reseller
ADISA Accredited Pass
ISO 27001
ISO 14001
ISO 9001

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